Directory: Top/Business/Telecommunications/Call

Top / Business / Telecommunications / Call_Centers / Consulting /

Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
http://www.contactcenterpro.com/
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Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
http://www.barbaraburke.com/
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FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
http://www.furstperson.com/
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Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com
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Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
http://www.berring.co.uk
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Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
http://www.lieberandassociates.com/
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BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
http://www.bpaworldwide.com
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Florida Corporate Training Center
(US) - Offers training for telemarketers, customer service representatives and call center managers.
http://www.call-center-sales-training.com
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Do Not Call Protection, Inc.
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
http://www.do-not-call-list.biz
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Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
http://www.inbound-call-center-services.com
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