Alexa:
#910974. ITIL, the Information Technology Infrastructure Library for the IT Service Management organization
Information Technology Infrastructure Library. Internet Resource for the IT Service Management organization. The Information Technology Infrastructure Library processes ITIL addresses are service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management, help desk, and software control and distribution. ITIL certification programs promise to train IT professionals to adapt ITIL to their networks.
Itilfoundations.com ~
