QFD and Voice of Customer in DFSS by Glenn Mazur

Description: QFD site of Glenn Mazur, international authority on quality function deployment. Case studies, faq

Keywords: QFD, quality function deployment, courses, training, voice of customer, voc, gemba, seminar, dfss, design for six sigma, case studies, TRIZ, kansei, engineering, new product development, configuration management, cmm, product design, project, software, house of quality, blitz, customer satisfaction, TQM, hoshin, AHP