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Knova
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
http://www.knova.com
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Ransys Ltd.
Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.
http://www.ransys.com/
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PhaseWare, Inc.
Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.
http://www.PhaseWare.com/
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Square Systems Ltd - Opinion-8
Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.
http://www.opinion-8.co.uk/
Opinion-8.co.uk ~
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