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Roselieb, Frank
University of Kiel, Germany. His research focus is on crisis management, corporate communications, risk management, early warning systems, multinational corporations and virtual competence center.
http://www.roselieb.com/
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Kappelman, Leon A.
Director of the Information Systems Research Center and holder of the Farrington Professorship in Business Computer Information Systems in the College of Business Administration at the University of North Texas.
http://courses.unt.edu/kappelman/
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Mattila, Anna
Penn State University, School of Hotel, Restaurant and Recreation Management. Her research topics focus on cross-cultural issues in services marketing, and particularly on the study of emotional loyalty and the impact of culture on service recovery.
http://www.personal.psu.edu/faculty/a/s/asm6/
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